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Senior Events Account Manager - Spanish Speaking

Location: YORK, NORTH YORKSHIRE Salary: Salary Negotiable
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: 3079560
Spanish Speaking Senior Events Account Manager

An international event management business based in York are looking for an experienced Venue Finder and Account Manager.

As a Senior Account Co-ordinator you will research enquires, negotiate rates and added values, check contracts, monitor the client specific phone line and prepare quotations, confirmations and amendments. As accounts you will be looking after are in Spain you will be fluent at both written and verbal Spanish and is responsible for handling all levels of enquiries within the UK and internationally. You must have a good understanding of currencies and taxes and be highly skilled in client and supplier liaison. As a senior member of the team, it may also be necessary to help guide new starters and junior staff as well as co-ordinate general venue updates, team presentations and familiarisation trips.

Duties will include:

• Be the main day to day contact for taking the clients enquires
• Take on and manage complex events / Roadshows
• Prepare accurate venue quotations to be sent out to clients
• Prepare initial costings, deal with currencies, taxes & commissions
• Process confirmation, amendment and cancellation documents to be sent out to the clients
• Understand and apply the correct client policies
• Deal with complaints at an intermediate level
• Facilitate and chase invoices
• Provide guidance on contract terms & conditions prior to contract signature
• Advise clients in a consultative capacity and steer them through likely requirements
• Maintain regular, effective and appropriate liaison with clients at all times
• Develop a good knowledge on client structure / team responsibilities / market changes
• Where needed produce more creative and visual PowerPoint proposals
• Produce monthly newsletter outlining new venue openings / refurbishments / team site-visits (PowerPoint)
• Research suitable venues and suppliers, especially unusual venues
• Excellent knowledge of both International hotel groups and independent hotels
• Negotiate with venues on rates, added value, deposits, commission levels and cancellation terms & conditions
• Address complaints at an intermediate level
• Constantly improve knowledge of venues
• Participate in and attend venue familiarisation trips, presentations and other industry events regularly
• Contact venues and check availability and place space on a provisional hold
• Liaise with venues to ensure that a full event brief is given to maximise opportunities
• Ensure all event enquires are logged onto database
• Maintain up to date records on all working files
• Assist with brainstorming new & innovative event ideas
• Act in a supervisory role and mentor new and junior team members on all aspects of the role
• Be a main point of contact in the absence of TM
• Coordinate team activities e.g. fam trips / presentations / general updates
• Assist with reports as and when required

Skills And Background Required:

• At least 2 - 3 years relevant experience in the industry - preferably in an agency
• Fluent Written and Spoken Spanish
• Excellent and proven negotiation skills
• Excellent UK venue knowledge
• Excellent keyboard and computer skills (Word, basic Excel and Outlook)
• Exceptional attention to detail, communication, numeracy and accuracy skills
• Solutions orientated with first class customer service skills
• Excellent organisational skills with the ability to multi task and work to tight deadlines
• Team player, as well as able to work using own initiative
• Ability to follow set processes and procedures

For more information or to apply please contact Helen at REED York

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