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Senior Customer Service Advisor

Location: MILTON KEYNES, BUCKINGHAMSHIRE Salary: 11.78 - 11.78 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 6 months ago Reference: 3313574

Would you like to work in an environment where customer service means really caring about the level of service provided ? Where the values of the organisation and its commitment to their students really shows because it places great value on the people that work there ?

If so and you have experience working as a Senior Student Recruitment and Support Advisor in a telephone based customer service environment then we would like to hear from you.

This is a temporary role starting Monday 10 September until the end of 31 October 2018 paying £11.78 an hour.

The role will require flexible working hours within a range from 8am to 8pm Monday to Friday and 9 am to 5 pm on Saturdays, (with 1 late night a week and 1 Saturday per month with a day off in the week).

The role holder will work within the Student Recruitment and Support Centres (SRSCs), and will help students and prospective students make study choices that will lead to successful progression, qualification completion and customer satisfaction.

To provide complex and/or curriculum related advice to support students and potential students in registration and study with The Open University.

Through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums and face to face.

To make use of computerised database systems to maintain customer, company and enquirer details.

This role will require 2-4 weeks full time training, working normal office hours and unfortunately there are no holidays allowed during this period.

We are working to a specific recruitment process for this role and this is as follows:

Data entry assessment
Telephone interview by Reed consultant
Registration in the Reed office including further customer service questions

Interested in this opportunity? Please apply online or phone Sophie Holmes or Angela Hoxley on 01908 660057 to discuss further.

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