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Senior Customer Data Information Officer

Location: LEWISHAM, LONDON Salary: 24.66 - 24.66 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3058400
My client, a London Borough Council, are currently recruiting for an experienced Customer Information Officer to join their team in South East London.

Main Purpose of the job:

To investigate incidents reported within the Council’s Data Breach policy, taking remedial action to ensure the Council meets its statutory obligations under the Data Protection Act
To support the Customer Information Manager to deliver a full Information Governance service to schools in the borough.
To provide advice, guidance and support to services across the Council for all elements of Information Governance, specifically Data Protection, Records Management, Data Sharing Agreements, Transparency Agenda,
To provide training and development, in the context of Information Governance, across the Council to ensure all employees are aware of their obligations and thus minimising risk to the Council

Summary of Responsibilities and Personal Duties:

1. Be the lead for managing the Council’s Data Breach policy and process; ensuring all breaches are investigated thoroughly, within the allotted timescales; completing risk assessments and providing solutions to reduce or mitigate risk; escalating significant risks to own manager or SIRO, as appropriate; proactively liaising with the Information Commissioner’s Office, for advice and guidance, to ensure correct notification in the event of a significant data breach, in accordance with the Council’s statutory obligations.

2. Support the Customer Information Manager to deliver a full information governance service to the borough’s Schools; providing expert advice, guidance and support on all information governance matters; working collegiately to create policy and processes to achieve compliance with relevant legislation (FOI/EIR/DPA); ensuring compliance with record management standards; delivering training programmes to ensure employees understand their obligations; identifying risks and putting in place actions to reduce, or mitigate, risk to Schools and their data subjects.

3. Provide advice, support and guidance to the Council’s services for all matters relating to information governance; specifically relating to the Data Protection Act and its fundamental principles; ensuring expert advice is provided to services to ensure they fulfil their obligations under the act; working collegiately to develop protocols which achieve data security compliance for information the Council holds.

4. Provide a full end-to-end Data/Information Sharing service to the Council and its partner organisations; from understanding the requirements of those parties wishing to share data, working collegiately to identify each party’s requirements; negotiating and drafting Data Sharing Agreements and gaining relevant sign-off; ensuring a best practice approach to ensure full compliance with the Data Protection Act and/or other relevant legislation; completing risk-assessments, when necessary, to fully understand the implications and risks of data sharing, so that they can be effectively minimised or mitigated.


Full and comprehensive understanding of the Data Protection Act and its application within the public sector, or similar complex organisation
Good understanding of Information Governance legislation and its application within the public sector, or similar complex environment
Good understanding of Access to Information legislation (e.g. DPA, FOI, EIR) and its application within the public sector or similar complex environment
Basic understanding of change management principles/methodologies and service improvement models
Understanding of ICT standards and codes of practice (e.g. ITIL or similar)
Understanding of other associated standards relating to information governance

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