The CRM Senior Business Analyst will be focused on the key areas of Customer data management, Sales, Marketing, and Customer Service. Your strengths and experience will be in instrumental in, but not limited to:
Providing solution expertise and guidelines over the entire project life cycle, from the requirement analysis phase and on to deployment and go-live.
Preparing functional documentation and design CRM customisations (FRD, SDD).
Working together with other team members to ensure high quality of delivered solutions.
Breaking down functional requirements into user stories.
Using highly-developed problem-solving skills and a 'can do' attitude to seek out new challenges and initiate activities.
As a strong candidate for this new vacancy:
You will have a degree-level qualification in a relevant technical field, or appropriate professional technical experience.
You have gained at least 4-5 years' experience in a similar role and have functional Dynamics MS CRM application skills. Experience with international roll-out would be ideal.
Given the nature of the Senior CRM Business Analyst's role, it is essential that you are a strong communicator at both business and technical level
Strong business domain knowledge is needed, relating to standards and best practices in Sales, Marketing, and Customer Service.
Professional-level English language skills are a must, with German and/or French beneficial.
Salary: Negotiable, highly competitive, with annual bonus and attractive benefits package
Working hours: Regular core working hours
Start date: ASAP
Interested in this opportunity? Send your CV direct or feel free to contact me on LinkedIn. www.linkedin.com/in/lukeshannon
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