Connecting...

Back to results list

(SC Cleared) Business Service Manager

Location: WEST BROMPTON, LONDON, UNITED KINGDOM Salary: 500-600 GBP (UK Pounds) Per day, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 4
Posted: about 1 month ago Reference: X3-356993

Overview: 
This is an exciting opportunity for an experienced Business Service Manager to join a large, complex, secure environment for a 6 month assignment. The post holder will be responsible for providing business service management for a set of digital and technology products in live service to ensure they are performing effectively and continuing to meet user needs and remain fit for purpose in BAU.

Key areas of responsibility

  • Management, monitoring and oversight of service performance by suppliers to ensure service quality can be maintained and improved
  • Operational management of all parties involved in service provision, including supplier and internal ICT teams
  • Ensuring user satisfaction with the service
  • Ensuring the financial health of the contract, managing revenues and costs within agreed budgets and forecasts
  • Act as a point of escalation for users for any service failures 

Experience and Knowledge 
Essential: 

  • Experience of IT service management of high priority services in a demanding and time pressured environment 
  • Understanding of service management processes including, supplier management and risk management 
  • Experience of typical incident and major incident management processes (including experience of acting as the main point of contact for senior stakeholders during major incidents)
  • Managing suppliers and their performance against agreed contract requirements 
  • Strong influencing and communication skills 
  • Experience of improving IT services, working in partnership with users and suppliers 

Desirable: 

  • ITIL v3 Foundation Level certificate or higher 
  • Policing / Intelligence / Secure Environment background / experience 

 

Please note: Due to time constraints candidates must have active SC level (Security Clearance) vetting in order to be considered. This role is deemed INSIDE of IR35 with umbrella rates shown.

Similar jobs