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Sales Support / Customer Service

Location: WARRINGTON, CHESHIRE Salary: 8.20 - 9.49 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 20 days ago Reference: 3058568
I am currently recruiting on a temporary to permanent basis for the UK’s leading supplier of a bespoke product. I am exciting to be working with this expanding company for the first time who are based in Wooslton, Warrington. My client is looking to recruit an experienced sales support / customer service candidate.

Hours of work are Monday to Friday 08:30 to 17:00 and the salary will be between £16,000 and £18,500 based upon previous experience. My client is looking to interview and start the successful candidate as soon as possible as the business is entering into peak period.

Main Purpose

To ensure the maximization and cohesion of sales within the company, by creating a positive customer experience. To support the growth of the company, by proactively seeking to increase or maximize sales opportunities.

Duties and Responsibilities

To support a positive customer experience
• To ensure that the phone is answered in a timely manner (three rings is appropriate), and that this work is managed equally within the sales team
• To promote the company brand effectively through polite and helpful customer service
• To ensure a calm and informative approach to all customer queries, ensuring that promises made to customer are adhered to
• Respond to customer queries through the email inbox on a same day basis, making sure that customer’s expectations are managed well with regards to our lead times

To proactively seek to maximize existing sales or create additional sales
• To ensure that whilst selling one product, other products which would complement the sale or customer need are offered to ensure that the customer receives a well-rounded experience
• To actively contact prospective or previous customers to update on current offers and gain feedback about the products

To handle customer complaints
• To gain a clear understanding of the company complaints procedure, ensuring that this is adhered to at all times
• To deal with complaints with a consistently calm and professional manner in order to protect the company brand
• To liaise with the management team to reach a fair resolution for the customers, reporting to them about any losses to the company as a result of said complaint

To manage and understand the returns process
• To ensure that returns are communicated with the warehouse as appropriate and that this is updated on the systems
• Arrange for returned but resalable items are expedited back into stock quickly and efficiently

To be aware of, and to develop knowledge of existing company products and future products
• To ensure a comprehensive knowledge is developed with reference to company products and services
• To inform customers of current offers/upcoming products that may fulfil their needs
• Proactively seek information about competitor products, offers and processes to support the competitiveness of the company

Person Specification
• Clear and concise written and spoken communication skills
• Experience working within a customer facing/sales based role
• Experience of communicating and managing the general public, gaining a rapport with a wide ranging customer base
• Proficient IT skills

If you feel have the sales support and customer service skills as detailed above please email your CV to scott.nevett@reedglobal.com or apply online


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