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Sales Support and Customer Services

Location: WALTON-ON-THAMES, SURREY Salary: 21000 - 24000 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3065747
NEW ROLE

Previous Customer service and / or Sales support experience?

Excellent communication skills?


The Sales Support and Customer Service role is a point of contact for customers from start to finish.

The role involves sales progression of the companies projects once they have received a proposal from the sales team and progressing these until such time they sign a contract for their project, or decide not to go ahead. Ensuring you provide excellent customer service throughout, you will build repeat long term business by developing strong customer relationships. Additional sales administrative tasks are also required.

Responsibilities:
• To carry our sales progression calls with clients via telephone;
• To deal with customer enquiries on a daily basis via telephone or email;
• To identify and build strong relationships with new leads and existing customers;
• To optimise sales opportunities for repeat business with existing customers by conducting outbound follow up calls;
• To relay information accurately and concisely to the appropriate team member as required;
• To work closely with team members to identify and exploit sales opportunities
• To keep customer data up to date and accurate;
• To identify and consolidate data for scheduled mailings;
• To provide management with status reports on customer activity as required;
• To provide excellent customer service
• To assist with other general administrative tasks as required;
• Any other duties as may be assigned from time to time


All service/product training will be provided.

Successful candidate will have:
- Previous Customer service experience
- Confident with Microsoft office
- Previous Administration experience
- Excellent telephone manner
- Resilient
- Motivated and hard-working

Salary £21,000 - £24,000 D.O.E

- 40 hour week - 8.30am – 5.30pm and 12.00pm – 8.00pm on alternate weeks
- Working alternate Saturdays (for which one day will be given off in the week)
- 22 days holiday + Bank holidays
- Pension – Auto-enrolment
- Discretionary bonus
- Fun and lively working environment


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