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Sales Support Administrator

Location: HORSFORTH, WEST YORKSHIRE, UNITED KINGDOM Salary: 20,000.00-24,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: X3-263889

 Sales Support Administrator


We are holding immediate interviews!


Contract Type: Permanent


Schedule Type: 8-5 Monday - Friday
Location: Horsforth
Competitive Salary: £20-£24K


A highly-regarded provider of packaging products are currently seeking a Sales Support Administrator to join their Horforth office, playing a vital role in supporting their Sales Advisors. Your main purpose would be to provide full support to Account Managers and the Sales Team Leader


They are a leading UK provider of packaging products, machinery and solutions to multiple business sectors. Benefits include on-site parking with a recently refurbished modern office a walking distance form Horsforth trains station. You should expect support with professional development and opportunity to progress within the company.


Duties include:

·         Answering and dealing with incoming calls

·         Processing verbal orders

·         Dealing with customer queries and problem solving

·         Managing incoming emails and taking verbal queries

·         Chasing delivery dates, requests and sending PODs

·         Ensuring requested delivery dates are met and customers advised on any delays

·         Raising quotes and following them through

·         Analysing quote information monthly

·         Managing the customer portfolio and speaking to customers daily

·         Producing monthly reports on portfolios alongside Account Managers

·         Working closely with the Account Managers to meet all targets and KPIs that are set

·         Building strong, credible business relationships with customers

·         Producing weekly reports on customer contact, opportunities, updates and quotes

·         Managing and monitoring call off orders, including monthly logging and analysing

·         Managing customer complaints

·         Processing all new sales enquiries

·         Providing a successful and smooth on-boarding process for new customers

·         Visiting customers with Account Managers where required


Key Skills & Experience


·         Previous experience within a similar role

·         Able to manage expectations of Sales Advisors and colleagues

·         Efficient diary management skills

·         Strong communication skills (both written and verbal)

·         Excellent organisations skills

·         The ability to work under pressure and meet deadlines.

·         Attention to detail

·         Fast, accurate touch-typing speed

·         Strong Commitment to client care and providing friendly helpful service

·         Ability to work on own initiative

·         Flexible, can do approach

·         Team player


The salary for the role is competitive and based on prior experience.

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