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Location: HADDENHAM, BUCKINGHAMSHIRE, UNITED KINGDOM Salary: 22,000-23,500 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 2 months ago Reference: X3-448926

Are you looking for a new job?

My client, a fantastic reputable business on the outskirts of Haddenham are currently recruiting for a Service Coordinator. 

This is an initial 9-month maternity cover contract but could become permanent. Car park on site!

Working Hours: Monday to Thursday 8.30am to 5.30pm (1-hour lunch) and Friday 8.30am to 5pm (45 minutes lunch). 

This is an initial 9-month maternity cover contract but could become permanent.

Job Duties:

  • Plan and schedule Service Technicians for maintenance visits and repair jobs in conjunction with Service Managers.
  • Organise visit forms and request purchase order numbers (PO’s) for all chargeable jobs, update the planner and confirm with the customer.
  • Review and coordinate all completed Service Technician’s paperwork, process reports for invoicing and send service checklists to technical to identify part numbers.
  • Download service reports daily, file them and process any chargeable entries.
  • Request any outstanding paperwork from technicians which have not been submitted.
  • Update the technician’s holiday and absence spreadsheet as well as coordinating with Service Managers regarding overtime requirements.
  • Maintain a machine acceptance pack log.
  • Request training certificates from our internal Office Administrator and save on file.
  • To liaise with the accounts department for Pro-Forma orders, customer account status and assist in chasing overdue payments where necessary.
  • Notification to colleagues within the department regarding changes to supplier processes and contact details.
  • To liaise and agree with the warehouse department on the appropriate stocking levels for any new parts added to the system.
  • To liaise with the Engineering department on machine movements and engineering reports when necessary.
  • To communicate with customers/engineers and suppliers directly to process and monitor the progress of any urgent direct deliveries for those customers or engineers.
  • To monitor the progress of all orders and invoice them as soon as possible.
  • Support team members when required and undertake any other tasks that may arise.
  • Manage ad hoc projects when required.
  • Maintain good working relationships with supplier main point of contacts, customers and Engineers & Product Managers.
  • Identify, problem solve and rectify any process disconnects.
  • Spearhead continuous improvement initiatives.

The ideal candidate will have:

  • Previous experience in an internal and external facing role essential.
  • A background dealing with and scheduling field-based engineers or logistics highly desirable.
  • Previous experience of customer facing quotation role.
  • Excellent accuracy and attention to detail.
  • Self motivating and a passion for excellence.

This is an incredible rare opportunity so please apply now if you’re interested and believe you are suitable!!

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