|Location: LEWISHAM, LONDON||Salary: 16.60 - 20.60 GBP Per Hour|
|Sector: Business Support||Job Type: Temporary|
|Shift Type: N/A||Applications: N/A|
|Posted: about 1 month ago||Reference: 3051977|
Main purpose of job
Prepare and represent the Council in the Magistrates Court, County Court, High Court and Tribunals. Efficiently and effectively recover debts due to the Council. Assist with the management and monitoring of the bailiffs and other collection agents. Maximise collection in accordance with Financial Procedures and statutory regulations. Provide a high standard of service to customers.
Summary of responsibilities and personal duties
1 Execute your duties in accordance with legislative requirements, the division’s Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
2 Effectively respond to all enquiries received by letter, telephone, in person and
3 Ensure all necessary action is taken to collect revenue efficiently and effectively &
process applications for discounts and other reliefs, with due regard to internal and
external fraud prevention and detection.
4 Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
5 Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
6 Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
7 Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
8 Undertake proactive work and participate in outreach work to improve collection.
9 Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
10 Liaise with and instruct the bailiffs (and other relevant bodies i.e. Solicitors / Process Server) on the appropriate course of action, to ensure effective revenue collection. Report to your manager on their performance.
High level knowledge of collection and enforcement legislation
High level knowledge of the Magistrates Court proceedings in both Liability Order and Committal applications
High level knowledge of the County Court proceedings for the recovery of unpaid revenue
High level knowledge of Charging Order proceedings
High level knowledge of Insolvency proceedings
Knowledge of Welfare Rights issues
Engage with other organisations in order to fulfil legislative changes affecting enforcement of revenue
Work to tight deadlines on own initiative
Assess individual customer circumstances
Proven communication skills to communicate effectively in a variety of settings, including representing the council at court
Proven administrative and organisational skills
Proven interpersonal skills
Demonstrate Experience of
Monitoring targets and performance, collating information and analysing statistical data for input into management reports
Managing conflicting priorities under pressure
Working in a revenues of similar environment
Experience of dealing with challenging customers
Conducting court hearings on behalf of the council
Dealing with complex cases and providing advice to junior staff
20 - 21 GBP Per Hour
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