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Resolutions Officer

Location: PETERBOROUGH, CAMBRIDGESHIRE Salary: 8.72 - 8.72 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3062934
Are you experienced in dealing with complaints that is used to insuring resolutions are provided to customers effectively? Are you customer orientated and have the ability to work calmly under pressure with strong communication skills?

We are looking for a candidate who can start as soon as possible on a temporary to permanent basis working Monday to Friday from 9am – 5.30pm for a creative and innovative business based in Peterborough.

• Provide results from complaints received to management regarding outcome and resolution
• Ability to consider all aspects of the complaint to insure the correct decision is made when the resolution is provided to the customer
• Make suggestions on how customers service can be improved
• Manage a range of complex complaints from all channels
• Gather information and complete relevant research from a variety of sources
• Assist the claims team in order to process customer claims accordingly
• Committed to dealing with a high level of customer calls and emails

• Experience in managing customer queries and complaints
• Customer focused with strong attention to detail as well as ability to diffuse challenging situations when required
• Ability to think outside the box and identifying potential issues before they arise to insure minimum impact on the business and customer experience

Please apply through the website or please call Laura Fordham @ Reed on 01733 295880 for more information as CVs will be reviewed when received.

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