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Resident Liaison Officer

Location: SHEPHERDS BUSH, LONDON Salary: 25000 - 26000 GBP Per Annum
Sector: Property & Construction Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: over 1 year ago Reference: 3046503
My Client is looking a Resident Liaison Officer based in Shepherds Bush Area of London.

This is a role to ideally start on 24th July 2017 on a tempoary basis with the idea to go to a permanent contract.

Overall Purpose:
To be an effective communicator, keeping residents up to date on the works and providing support and information throughout the project. To ensure that all complaints are dealt with in a timely manner, keeping the resident informed throughout the complaints process.

Principal Job Responsibilities:
• To ensure that residents receive advanced notice of the works
• To visit residents with the Site Manager to conduct surveys and explain the works, listening to and addressing any concerns/issues
• To issue letters to residents, after obtaining approval from the Council’s Project Manager, advising of survey appointments, start dates etc.
• To monitor and manage access issues and advise the Council’s Project Manager of no access properties
• To be responsible for the investigation, reporting and resolution of all complaints from beginning to end by phone, email, letter and face to face
• To provide an update on any complaints to the Council’s Project Manager at progress meetings
• To liaise with the site team and other stakeholders on a day to day basis
• Excellent face to face, written and oral customer service skills
• Set up and maintain a Site Log Book recording all comments and complaints. This should also encompass a lesson learned journey and a log for the improvements made on each case

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