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Repairs Supervisor

Location: WEMBLEY CENTRAL, MIDDLESEX, UNITED KINGDOM Salary: 20.00-25.00 GBP (UK Pounds) Per hour, inc Benefits
Sector: Property & Construction Job Type: Temporary
Shift Type: N/A Applications: 4
Posted: about 2 months ago Reference: X3-418597

Job purpose:

To survey, plan, schedule and coordinate work streams, liaising with the client and the internal and external workforce. To provide comprehensive and proactive support to the supervisory and management team.

Main accountabilities

Service Delivery

  • Act as a point of contact, including answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports.
  • Liaise with outside agencies, Client and Internal Departments to progress orders e.g. Housing Services, Asbestos, Drains and Scaffolding using Microsoft Office
  • Liaise with sub-contractors and other agencies before, during and after the associated works as required, where a good knowledge of repairs and maintenance will be necessary
  • To work flexible working patterns as agreed by management
  • To assist in the allocation of work to ensure that resources are fully utilised at all times
  • Create work schedules and liaise with external merchants where required. Maintain all documentation relevant to the Client and certificates; retain and store all necessary information
  • Use agreed and approved procedures to order goods and services
  • All duties and responsibilities should be carried out in accordance with agreed policy and procedures, having regard to commitments to efficient service provision, promotion of Equal Opportunities and diversity, Corporate Social Responsibility and good employee relations
  • Any other duties as may be determined after consultation between management and the post holder, having at all times full regard for the service area’s competitiveness, efficiency and general viability

Quality & Service Provision

  • Follow up calls to customers to ensure satisfaction with the service provided 
  • Assist with site based quality control and documentation, report all findings to the Manager as required

Business Performance

  • Provide computerised performance monitoring as required.  Create and maintain invoice and payment information and bring any anomalies to the Managers attention
  • To work within dedicated teams, with clearly defined target indicators
  • Assist in the formulation of business plans for the Service Area
  • Assist in the development of project procedures to ensure compliance with Service and Business Plan commitments
  • Participate in performance reviews and undertake any relevant training

Key experience and qualifications required

Essential criteria

  • Ability to manage Health and Safety implications when putting people to work (e.g. Asbestos, Working at Height and Manual Handling)
  • An active approach to the health and safety of self and others who may be affected by your activity at work including occupants, visitors and members of the public.  Report any hazards or unsafe practices to your manager
  • Maintain a working environment that is safe and without risk to health in accordance with the Safety, Health and Environment policy
  • Good knowledge of repairs and maintenance

Desirable criteria

  • Trade qualification
  • ILM qualification / demonstrable supervisory experience

Additional information

Requirement to have full UK driving licence and access to a vehicle for business purposes. For some posts in London, there may be some flexibility on the need to have a vehicle, depending on the area covered. However the requirement to have a full driving licence will remain.

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