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Location: Leeds Salary: 17160.00 - 17160.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: DAYS ONLY Applications: N/A
Posted: 10 months ago Reference: 3085253
This is a great opportunity to work for a professional, rapidly growing family-owned organisation based in Leeds city centre.

Our client pride themselves in delivering an exceptional service to their clients and customers. They are leaders in their field who have strong set of values and are looking for someone who enjoys delivering and outstanding, professional and efficient front of house service.

This role is to act as the first point of contact for customers and visitors and would suit a confident, articulate and well-presented individual with experience of working as a Receptionist / Front of House.

Key responsibilities are:

Property Management:

• Delivering a positive customer experience within the building at all times
• Maintaining high standards within the building, reception areas and meeting rooms
• Respond appropriately to any emergency issues that may arise
• To work safely, monitor the health and safety within the building and report any incidents using the systems provided
• Carry out administrative duties for customers and the management team

Customer Service:

• Handling all customer queries and co-ordinating with your team to ensure a resolution within the required time frame
• Build lasting, long term, professional relationships with customers
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Communicate effectively with customers, ensuring that all on site activity is coordinated with minimum disruption


• Actively promote additional services, providing value-add solutions to customers and generate additional revenue for the business
• Using the systems provided, ensure the process is followed for quoting and re charging works
• Support the ordering and stock control of goods through the use of company systems, processes and procedures

• Build effective and positive relationships with colleagues
• Working as part of a wider team, engage with your colleagues, management team and other departments within the organisation
• Represent the company brand by supporting charity events and customer events as required
• Develop your skills through learning and development opportunities

Who we are looking for:

• Previous front of house and reception experience
• GCSE grades A – C (or equivalent) Maths and English
• Excellent Microsoft Office Skills
• An excellent understanding of verbal and written English
• Thorough approach and attention to detail
• Customer focused
• Excellent planning and organisational ability
• Able to show initiative and problem solving skills
• Good attention to detail

Outstanding benefits scheme including:

• Interest free travel loan
• Enhanced maternity pay
• Social events
• Private healthcare
• Life assurance cover
• 24 days holiday
• Birthday leave
• Flexible working
• Childcare vouchers
• Employer matched pension scheme
• Refer a friend scheme (£500)
• Employee share ownership
• Volunteering scheme

Hours: 40 hours per week

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