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Reception/Call handler/ Administration

Location: CLAPHAM, BEDFORDSHIRE Salary: 8.59 - 8.59 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 8 hours ago Reference: 3058214
The partnership Trust is seeking a full time Service Delivery Call Handler on an ongoing temporary contract to start work immediately.

Hours of work Mon - Fri 08.45am til 5.15pm. Hourly pay rate of £8.59, which will increase after 12 weeks.

MAIN RESPONSIBILITIES:

To data input and maintain information on computerised databases or systems. (ie Word, Excel, Total Care, Navigator, PAS).

Photocopying, filing and maintaining correspondence records as required.

Reception duties in patient and non-patient areas.

Directing and dealing with incoming or outgoing telephone calls via the Service Desk as required.

Adhere to the Trust guidelines on confidentiality of patient records at all times.

Collating, sorting and distributing incoming and outgoing post.

All general administrative and office duties as required by the individual department or ward.

Notes:

i. The post-holder will have to access to confidential data on staff and services within the Trust. Failure to maintain confidentiality may lead to disciplinary action which could ultimately lead to dismissal.

ii. You will be required to assess all risks to your systems, processes and environment and contribute towards the clinical and corporate governance agenda as appropriate.

iii. You will be expected to produce work to a high standard and to promote quality at all times.

iv. You will be expected to keep yourself updated on all matters relating to Trust policy. You must familiarise yourself with matters relating to health and safety management as they affect you personally and / or the Trust.

v. You will be expected to participate in a staff appraisal scheme.

QUALIFICATIONS AND EXPERIENCE

Knowledge of Microsoft packages including Word and Excel

Excellent telephone manner

DEVELOPMENTAL RESPONSIBLITIES

To maintain and enhance own personal development by keeping up-to-date with software packages.

To identify own training needs and with the support of line manager, plan to meet those needs.
QUALITY

You will be expected to produce work to a high standard and to promote quality at all times.

To promote a positive profile of the clients, the Service and the Trust

To work with colleagues in seeking to improve the quality of service provided to clients.

OTHER DUTIES

The above job description does not purport to be an exhaustive list of duties and responsibilities. The post-holder will be expected to undertake additional duties as the requirements of the post change to help out the Service as needed.

If you have the skills and experience, then please call Kristine on 01908 660057 or apply online immediately.


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