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Quality Assurance Officer

Location: LEEDS, WEST YORKSHIRE, UNITED KINGDOM Salary: 10.00-11.00 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 4
Posted: about 1 month ago Reference: X3-242278

Do you have administration experience and strong? Are you looking for an immediate start for a well-known business?

We are looking for a Quality Assurance officer, with previous similar experience.

Location: Leeds City Centre

This is a fast paced role in a friendly environment for a well-known charity and is a temporary assignment originally until the end of January.

Temporary for 3 months originally with an option to be extended

Hourly pay £10.00 - £11.00

37.5 hours per week. Monday – Friday 9-5. 1 weekend day in 4


Key Duties:

• Quality checking the written work that the Customer Service Advisors send out

• Conducting quality assessments on the customer service advisor’s social media responses, web forms and letters

• Quality check the written letters that our customer service advisors send out

 

Experience and Skills required

• Strong written and verbal communication skills - Essential

• Ability to quality check all written communication, including letters, social media responses, and web forms – Essential

• Previous experience in a contact centre or similar – Preferable

 

Benefits will include:

  • Holiday pay which is accrued with the hours you work
  • Rewards scheme that offers you benefits on products
  • Access to health care a pension scheme
  • Career advice
  • Weekly pay role
  • And much more

For further information or to apply for this role.

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