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Quality Analyst

Location: EXETER, DEVON, UNITED KINGDOM Salary: 18,666-18,666 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 10
Posted: 2 months ago Reference: X3-361994

 

Our Global client is looking for Quality Evaluation Analysts staff to join them on a permanent basis.

Salary - £18,666.00 pa increasing to £19,227.00 pa, after successful completion of 6 months service.
Job Type - Full Time/Permanent
About you -
Our client offers a global service providing fantastic Customer Service around the world. They are looking for individuals who are ,
- Reliable
- Fantastic communication skills
- High Level of spoken and written English
- Ability to work to tight targets and deadlines
- Interest in technology and to understand and resolve issues
- Experience with operating in a challenging and organised environment
- Ability to prioritise


The Role
Analyse customer calls and provide actionable feedback on their service. You will be required to listen to calls and analyse the written communication.
You will be providing feedback, on adherence to policies and appropriate procedures used to enable outstanding customer service.
Ensure all project analysis is provided in a timely manner
Attend all training provided in support of your role and achieve required standards of competence and technical ability
Support the production team leader by carrying out any additional activities/duties identified as necessary for the role
To find out more information or to apply please click on 'APPLY NOW'

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