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Public Access Assistant

Location: KIDLINGTON, OXFORDSHIRE Salary: 9.76 - 9.76 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 24 days ago Reference: 3054546

Thames Valley Police are looking for a Public Access Assistant for 3 months
Located in Kidlington, Oxfordshire and paying £9.76 per hour plus holiday pay.
Working hours will be 9 am to 5 pm, Monday to Friday.

Job Responsibilities:

• Delivery - Maintain and produce performance information, records and spreadsheets (using a broad spectrum of IT systems and applications) in support of information management business areas.
• Assist with the creation and delivery of guidance, training and operational procedures surrounding information management for both forces.
• Answering and responding to general enquiries and correspondence from external and internal customers, providing advice and guidance or escalating as appropriate.
• Research information systems and compile data in support of information management business areas.
• Redacting information for routine cases to ensure information is protected and justification for withholding information is documented accordingly.
• As part of the IMU Helpdesk function, deal with incoming e-mails, logging, responding where possible and routing to the appropriate portfolio if necessary. Provide guidance and advice to members of the force(s) and public via the IM Helpdesk on all routine Information Management related matters.
• Log and acknowledge all requests received by Public Access and assist with the retrieval of material from force systems to ensure statutory deadlines are met.
• Administer income generated through the provision of information for non-operational purposes.
Process routine requests for disclosure of information from the Association of British Insurers, researching and disclosing in accordance with the ACPO MOU.


If you are available and interested please apply directly to the ad with a short covering letter and up to date CV
 



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