|Location: GODALMING, SURREY||Salary: 40000.00 - 40000.00 GBP Per Annum, inc benefits|
|Sector: Marketing & Creative||Job Type: Permanent|
|Shift Type: N/A||Applications: N/A|
|Posted: 8 months ago||Reference: 3127099|
KEY PURPOSE OF THE ROLE
To create and manage client onboarding projects, over a period of three months based on a brief provided by or agreed with the Account Manager. To ensure that all new customers provide a five star TrustPilot review on their experience of the onboarding process over the first three months. To ensure that there is a focus on the marketing outcomes that the customer wishes to achieve.
Salary £40,000 depending on experience
• Take part in a handover call with Sales and the Customer.
• Review or compile project briefs with Account Managers
• Preparation of a project plan that is agreed with the customer and with colleagues who will deliver activities in support of the customer
• Monitoring of the project and accurate maintenance of the project plan to ensure that deliverables happen on time, to the customer’s satisfaction
• Liaising with colleagues who are delivering training, guidance and technical support
• At least fortnightly telephone contact with the customer to review progress against the plan
• Maintaining accurate CRM and internal systems information
• Weekly reporting to Head of Account Management and AM on status (red/amber/green)
• Preparation of a handover pack for Account Manager for each customer at the end of three months
• Having a handover meeting with the Account Manager
• Managing other customer projects that require the involvement of multiple members of the support team over a period of more than a week
QUALIFICATIONS & BACKGROUND
Experience of working in a project management role.
Ideally, experience of working in a B2B marketing environment, either at a customer or an agency.
Marketing qualifications would be an advantage, but a good working knowledge of current B2B marketing practice would be sufficient.
Prince 2 or other project management training would be preferable.
Clean driving licence
If you would be interested then please apply below or contact Lee Russell on 01483 529900.
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