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Process Improvement Coordinator

Location: CITY OF LONDON, LONDON Salary: 40000.00 - 50000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3097254
My client is a leading UK & European law firm and in recent years, have made significant strides in modernising their operations & is keen to continue with the process of evolutionary change.



This is a new and permanent role for an experienced Process Analyst. It is an opportunity for the right person to make their mark in a successful professional firm that is a market leader in their profession. My client has approximately 60 professional fee earning staff and 100 specialist staff in various teams supporting the business. This is the first appointment of this nature and the analyst will have responsibility for processes across the entire firm.

● Work with the partners, other professional staff and support staff to investigate current business processes; identify issues and opportunities for improvement; propose changes to enable delivery of business benefits and support the partners in implementing the changes.
● Work closely with Partners, other professional staff and support staff across the firm to investigate and analyse core business processes affected by specific projects
● Identify issues, risks and opportunities for efficiency improvements and risk reduction
● Develop proposed changes in line with project objectives
● Document outcome of process revision including clear and detailed process maps
● Analyse impact of proposed changes on affected groups and develop plans to help these groups make the changes effectively
● Provide a conduit for user queries, feedback and requests for changes to business systems
● Carry out a programme of continuous improvement and identifying benefits from further systems integration, upgrades and improvements
● Develop appropriate external relationships with peer firms, system implementation partners and vendors

• At least 5 years’ experience as a Process Analyst on large and complex projects
• Strong skills in Process Mapping and Business Process Re-engineering
• Strong analytical skills with ability to analyse business processes and work flows
• High level communication and influencing skills and ability to establish effective working relationships with people at all levels
• Experience of facilitating workshops and meetings
• Experience of identifying and documenting changes required to enable new processes to be successfully implemented
• Experience of producing process and project documentation and presentations
• Ability to understand how IT systems are related and how changes to one will affect others
• Experience of developing business requirements


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