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Case Handlers

Location: LEEDS, WEST YORKSHIRE Salary: 18000.00 - 20700.00 GBP Per Annum
Sector: Banking Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 12 months ago Reference: 3047420
Do you have call centre or strong customer service experience?

Reed is working in partnership with the UK’s leading outsourcing organisation to recruit for PPI Case Handlers to join a team in Leeds.

This is a permanent position starting on 31st August.

Role Responsibilities
This is a Case Handler position with one of the UK's leading banking groups. Your day to day role will be to investigate, assess and reach a conclusion on customer's PPI policy to see whether the customer is due redress ­ you'll do this whilst maintaining high levels of customer service. You will make & receive calls from customers to gather further information. You will be the first point of contact for the customer and you will demonstrate a high level of empathy whilst discussing their accounts.
You will be working on the phone, carrying out administration on various back office systems, and using various IT systems to help service the customer ­ so it's essential that you're comfortable working on the phone and are computer literate.

Hours of Work

You will be working 37.5 hours per week (full time) on a shift pattern between the hours of 3pm – 11pm

This position offers an excellent salary of £20,700 per annum. (inclusive of shift allowance)

How do I apply?
You can click the ‘Apply Now’ button below, or you can email us at

Once you’ve applied, we’ll send you an online test to complete which takes 15 minutes. We’ll carry out a phone interview with you before we book you on to an interview with the client. Interviews are taking place week commencing 17th July 2017.

We’ll speak to you soon!

Please note:
­ We’re unable to accept applications from candidates who are unable to commit to full time hours in the fixed shift above

­ As this role is within financial services, you will be required to pass a credit check & criminal records check.

Related Keywords:
Case Handler – Call Handler – Customer Service ­ PPI – Insurance jobs – Jobs in Leeds – Call Centre jobs

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