Personal Assistant to deliver high quality administrative support primarily to the psychiatry team and their service-users at Islington Learning Disabilities Partnership (ILDP).
The psychiatry team consists of 2 Consultant Psychiatrists and 1 trainee doctor. ILDP is a partnership between Camden and Islington NHS Foundation Trust and London Borough of Islington Council.
ILDP is a multi-disciplinary team of health and social care professionals, with a creative and enthusiastic approach to improving the lives of people with learning disabilities living in Islington.
To be responsible for the provision of dedicated PA admin/secretarial support for the psychiatry team using extensive, specialist knowledge of secretarial, information technology and administrative procedures.
To be responsible for arranging psychiatry appointments and oversight of the psychiatry caseload list. This includes: managing appointments of psychiatrists through Outlook diaries, organising and confirming patient appointments (via video, clinic, home/domiciliary setting) for all new referrals, urgent as well as routine psychiatry follow-up appointments, booking interpreters when needed, adjusting/re-scheduling appointment times if necessary, ensuring all documentation to support appointments are sent to service users and carers in a timely manner, maintaining a spreadsheet of psychiatry caseload, including new referrals, active cases and discharged cases, seeking additional information from agencies for new referrals, undertaking regular caseload audit to ensure all patients have follow-up, closing psychiatry involvement at point of discharge.
To provide a high quality reception service to patients and carers who access ILDP, either by telephone, email, post, face to face or fax, in a courteous and efficient manner.
To be designated point-of-contact for patients, carers and families when there are concerns or queries. For example, being able to triage a call of concern about a patient open to ILDP Psychiatry and alerting ILDP Psychiatry or ILDP duty promptly.
To have the ability to take the lead and maintain a high level of service user care, in potentially difficult situations. To have knowledge of how to diffuse difficult situations and to use your judgement or seek advice on what appropriate action to take, using an empathic approach.
To have advanced IT skills, knowledge of Microsoft Office, Microsoft teams, Skype, and ideally experience of using social care and NHS IT systems (e.g. LAS or Carenotes). To use these skills to assist others to carry out duties in the most efficient and effective manner.
To maintain personal professional development, by undertaking training and constructively taking part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
To ensure that all the day to day admin tasks run efficiently which include faxing, photocopying, equipment control, stock control, library and audit procedures.
To deal with and support the management of complaints across health and social care, as well as Members Enquiries.
To have knowledge of how to address any safeguarding concerns, recording and reporting as per the ILDP and LBI Council’s policy including reporting safeguarding concerns to the Duty Service and how to deal with any issues.
Please apply online with an up to date CV.