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Pensions Service Administrator

Location: LEEDS, WEST YORKSHIRE Salary: Salary Negotiable
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3057682
My client is looking for a Pensions administrator in Leeds city Centre, to work as part of a team providing an accurate, reliable and high standard of pension administration service for Members, Trustees and Clients.

The pay will be discussed for the right person.
Please apply if you have pensions experience.


- Take responsibility for the allocation and management of work in the team covering member, client and scheme processes
- Ensure Errors and Omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales, through liaison with the Administration Service Manager
- To promptly and professionally communicate with clients and scheme members on complex queries as required
- Gain a thorough understanding of the scheme details administered in the team and ensure activities processed in line with scheme rules
- To be fully aware of client specific changes and ensure service delivery is adjusted as appropriate to accommodate the changes
- To aid the performance of the team by ensuring the active use of MI reporting to monitor progress on a regular basis for member, client and scheme event work
- Agree the performance targets for client delivery with the Administration Service Manager be part of and support any team plans to ensure achievement of the targets for member and scheme event work
- Where you are the client lead, ensure your knowledge on client needs is up to date and liaise with other team members on on-going client requirements
- Where relevant, be responsible for the monthly/quarterly billing of your allocated client portfolio to ensure that additional ad-hoc work is billed appropriately in line with contractual obligations
- Identify and capitalize on opportunities to generate additional revenue from your clients. Ensure client requests for additional work or scheme changes are identified and relevant costs calculated and confirmed
- Influence and coach junior colleagues to take ownership for service delivery on their clients

Skills & experience
Client and trustee liaison experience
Ability to check pensions calculations to a high standard of accuracy
Full understanding of member calculation processes. Advanced technical expert for the team(s) on scheme knowledge, scheme types and governing legislation issues
In depth knowledge of UK pensions legislation
Analytical Problem solving skills

Preferably Educated to GSCE level. Including Mathematics and English Language grade C and above.
Progression towards a pension industry standard accreditation / obtaining qualifications would be highly desirable.

Please apply and I will be in touch.

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