We are currently recruiting for an Operations Manager to assist the Client Services Director in developing the administration team(s) in Wokingham and Reading. Your role will be to provide full time management of the teams, with a focus on aspects such as commercial, people, client and process development. For the right individual, client management and fee earning work will also be involved, but the priority of the role is the on-going delivery of services, the development of the capabilities of those reporting to you, and of the systems, procedures, and compliance framework used by the company.
The pensions administration services include:
Pension scheme accounting
Your objectives will be to assist the company's Client Services Director to:
Contribute to maintaining the high quality standards required within the company, and seek continually to enhance the quality long term sustainability of the services provided to our clients across the business.
Manage and continually develop the pension’s administration capability by demonstrating positive leadership skills and actively mentoring Administration Managers when required.
Actively contribute to the attraction, training and retention of employees by recruiting appropriately; and motivating, rewarding and developing existing employees. Manage HR issues, and coordinate administration resources.
Develop the commercial aspects of the function, involving Administration Managers in tendering and client facing work, billing effectively for value added to clients, and ensure that profit is delivered. Participate in on-going detailed analysis of the efficiency of our systems and processes.
Assist on tendering processes, creating responses to tenders and leading the administration aspects of full service tenders.
Conduct client assignments such as trustee secretarial appointments, project work, client relationship management etc.
Build strong and productive relationships with senior actuaries across the business
Assist on strategic business change and effectively manage the implementation of new practices and processes.
Contribute to business wide process and systems change.
Knowledge & experience
Already an experienced and successful pension professional, you will have a strong track record in managing, developing and delivering pensions administration services.
The successful candidate must be able to demonstrate a very thorough knowledge of technical pension administration activities and the ability to apply this knowledge to any scheme.
Previous pensions administration experience of Defined Benefit (DB) and Defined Contributions (DC) schemes is required.
Proven experience in all areas of the new business lifecycle including formulating and writing proposals, preparing and delivering client pitches and subsequent client negotiations.
Experience of operating within and contributing to a compliant framework, and a strong understanding of quality standards.
Previous line management experience is required, including appraisal process, HR issue management, performance management and recruitment related activities.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
This is a fantastic opportunity for a highly skilled Pensions Operations Manager