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Pensions Complaint Manager - Remote Working (can be based anywhere in the UK)

Location: EDINBURGH, MIDLOTHIAN, UNITED KINGDOM Salary: Salary Negotiable
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: 14
Posted: about 2 months ago Reference: X3-411744

 My client is a large and well-run consultancy firm who are currently expanding their Edinburgh team.

Remote working – can be based anywhere in the UK.

Pensions Complaints Manager

Key Duties:
• Support the achievement relating to pensions administration
• Assist with the build of a competency framework, review, maintain, and monitor, completing risk assessments
• Provide MI - competency assessment and audits
• Reviews for new processes or changes
• Subject matter expert regarding QA Framework and business controls
• Reviews of complaints, carrying out root cause analysis and providing feedback

• Experience in complaints management, within pensions administration
• Track in complaints and resolution, delivering fixes and Root Cause Analysis at process,
• A good understanding of occupational pensions schemes, including - DC, DB, CARE and Hybrid schemes
• QPA or PMI qualified or willing to study towards relevant qualifications

Excellent salary and benefits

For further information, please call Lynn Wilson 0141 241 4700 or email


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