My client a leading National Pensions firm, is actively looking to recruit a DC Pensions Administration Manager for their Head Office in Reading.
Key responsibilities may include:
-Assisting or where appropriate leading the provision of pensions administration services for the assigned Administration client portfolio.
-Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients' needs in a positive manner, but maintaining the commercial interests of the business.
-Active participation in the business Administration's marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.
-Keeping abreast of technical and legislative developments within the pensions industry.
-Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
-Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad-hoc and standard letters in response to customer queries.
-Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on time.
-Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures
-Assuming responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs). Holding regular workflow meetings with senior team members to manage progress and resolve any issues.
Identifying team objectives or other necessary changes in line with business needs, and actively implements appropriate course of action.
-Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.
-Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.
-Building relationships with other departments/teams both internal and external to the Company in order to provide a total service to our clients. e.g. Pensions Accounts, Payroll, Administration and Business Support.
This is a fabulous Role for a skilled Pensions Admin Manager