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Patient Liaison Assistant

Location: CHELMSFORD, ESSEX Salary: 7.80 - 8.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: 1
Posted: 10 months ago Reference: 3110246
Are you able to provide excellent customer service?
Can you keep focused in a sometimes pressurised environment?
Are you happy speaking with senior members of staff and vulnerable people?

My client needs you!

We are currently seeking immediately available candidates for Patient Liaison Assistant roles based on the outskirts of Chelmsford.

These are full time temporary positions, due to start immediately and continue for a period of 12 weeks.

-Planning of transport for future dates.
-Responsibility for the control of ambulance services resources, including volunteer car service drivers for the current day, re-arranging schedules where necessary.
-Liaises between hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.
-Entering transport requests into the computer system.
-Manages resources to ensure patients are returned home promptly.
-Assists Ambulance Car Service drivers with any problems or queries they may have, and liaise with the Operations Resource Coordinator.
-Prints ambulance and car driver planned schedules for the relevant resource off the computer system each day and ensures appropriate resources receive the work.
-Keeps records of all patient arrival and departure times at the hospital.
-Deals with enquiries / complaints from designated hospitals and patients concerning ambulance transportation.
-Assist in the monitoring analysis of the service level agreement and liaise with the Customer Service Manager in providing a focused and reliable patient transport provision.
-A working knowledge of the service level agreements.
-Undertaking ‘front of house’ responsibilities as patient liaison for the Trust, when appropriate.
-Assist the Non-Emergency Services Quality and Complaints Manager as appropriate.
-Undertake the training of new staff.
-Manages leave requests and absence management for Patient Liaison Assistants.

Skills & Experience Required:
*To have had experience within a customer service and/or administrative role
*To have a confident telephone manner and be able to resolve queries efficiently
*To have a good understanding of Patient Confidentiality.
*To be able to use Microsoft Office and adapt to other in house computer packages

You will also be required to undergo a series of background checks, including an enhanced DBS.

Although commutable from Chelmsford town centre via Bus, we would advise from elsewhere this location can be difficult to get to, so it would be best if you have a full UK driving license and access to your own vehicle.

Please note, you will be required to work shifts from Monday to Sunday between the hours of 6 am and 10 pm (on a rota basis)

Please apply as soon as possible if you are interested in this role.

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