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Part Time Customer Service Advisor

Location: HOUGHTON REGIS, BEDFORDSHIRE Salary: 8.00 - 9.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3104288
• To receive incoming calls from customers in respect of their housing and support needs and to provide a high quality of service.

• To make outbound calls where necessary in order to ensure that customer queries are dealt with effectively.

• To help to engender a culture throughout the Group where by delivery of great customer service is paramount.

• To ensure that our Customer Service Standards are used to deliver timely and quality services to customers.

• To deal with enquiries from customers who are angry or distressed and that do not necessarily warrant senior intervention and resolution.

• To work closely and flexibly with other front line staff to ensure that our service standards are met.

• To update and verify information, reports and records which relate to rent accounts and/or financial information, via data bases, custom packages and/or manual prints.

• To liaise with other departments and external bodies to confirm information held is correct and/or to resolve customer enquiries.

• To assist in the setting up of Direct Debits and Standing Orders and to order payment cards

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