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Part Time Customer Service 20-28 hours

Location: Skipton Salary: 7.75 - 7.75 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: 3083978
Our client based in Skipton, are looking for a passionate Part Time Customer Service person to join their small and expanding lively team.

This role will be working up to 5 evenings a week plus Saturday, around 20 – 28 hours per week.

The role will suit a friendly, confident and articulate individual who thrives on delivering outstanding customer services. Call centre experience is desired but not essential, this role would suit an enthusiastic, articulate person who enjoys working in a fast-paced lively environment providing a very high standard of customer service.

The role is temp to perm, via Reed for the first 12 weeks whilst temping and you would then be employed by our client.

Your starting salary is £7.75 per hour whilst temping and then when taken on by the client your initial salary is £16,284 (pro rata) plus an excellent bonus and benefits package including pension, BUPA, childcare vouchers etc. After passing 6 months’ probation this will increase to £17,125.

General responsibilities:
- Taking around 80 incoming calls per day from customers regarding their account details
- To provide telephone advice and assistance in line with SLAs ensuring compliance with organisational and industry guidelines and regulations
- Providing high quality and professional assistance dealing with calls promptly and courteously

Person specification:
- Team player motivated and committed to the aims of the business
- Computer literate with excellent administration skills
- Previous customer service experience is required whether it comes from a retail, banking or sales background
- Attention to detail
- Ability to undertake multiple tasks and work well under pressure
- Professional attitude and appearance with a professional work ethic
- Excellent communicator (both written and verbal) and interpersonal skills

If you are interested in this role please submit your CV to aileen.powell@reedglobal.com 

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