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Parking Manager - Bucks

Location: AYLESBURY, BUCKINGHAMSHIRE Salary: 45000.00 - 50000.00 GBP Per Annum
Sector: Property & Construction Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 days ago Reference: 3140923
Parking Manager – Bucks

Reporting to the Network Congestion Manager. Working with Transport for Buckinghamshire (TfB), the post-holder will be an explained parking professional, will provide the operational management and development of the Parking service and act as the key source of strategic and technical advice to colleagues developing new parking schemes.

Responsibilities:
To develop, direct and manage the parking service in order to ensure that customers’ needs and aspirations are delivered in accordance with Council policies and objectives.
To handle and resolve complex operational issues, providing support and guidance to staff
To be the primary source of strategic and technical advice and guidance to teams delivering new parking schemes including liaison with Members and at public meetings.
To lead on other parking related projects as required, including the effective management of staff in the delivery of these.
To develop and implement actions plans to continuously improve performance.
To contribute to Transport and Parking Policy development and initiatives.
The Parking Manager will manage a range of activities within the Service.
Delivery of the Parking team annual business plan.
On-street Parking Enforcement.
Notice Processing and Debt Recovery.
Parking IT Software.
Customer Services.
Permit Processing.
Strategic development of parking schemes.
The parking service employs in-house administration staff and also manages an enforcement contractor based in High Wycombe / Aylesbury and Oldham. The Parking Contract Manager is responsible for the leadership and management of the contracts.


Management:
To represent the Service on both internal and corporate matters in relation to relevant operational plans and policy documents within the Council.
To promote a positive and customer centred image of the service at all times.
Undertake and manage recruitment and selection processes and in disciplinary, grievances and other enquiry panels as required.


People Management:
Lead, direct and support staff within the Parking Service and more generally within TfB as appropriate.
To set service objectives and targets, allocate work and set work processes and staff performance targets, stablish work and quality processes, monitor and manage performance.
To fully participate in the Personal Development Review process and to recruit, manage and supervise staff in line with our employment procedures.
The post holder will be expected to attend training as appropriate and identify training needs of the parking team.

Communicating with others:
Write reports for, and attend meetings as required and in particular those involving matters within the post-holders areas of responsibility. Some of these meetings will be outside usual office hours.
To promote effective communication using all available mediums as appropriate.
To develop good links with other services and agencies and participate in cross service working and partnerships to deliver the best possible services.

Performance Management:
To ensure that customers are involved effectively in the establishment of service objectives and in measuring effectiveness of performance.
To develop and implement appropriate performance measures including external comparators and customer satisfaction where appropriate.
To ensure that service targets are met and KPIs monitored and reported through the services ongoing commercial and management review system.
To support the development of effective management information systems.

Financial:
To manage allocated budgets within the framework and in accordance with the Council’s Financial Regulations.
To develop, manage and improve cost effective income generation and collection, productivity and debt recovery and maximise means of expenditure reduction.
To contribute to effective budget setting; to monitor income and expenditure and ensure that control procedures are followed within the post holders areas of responsibility.






Knowledge, skills and experience:

Essential:
High Level of knowledge in Parking Legislation, the Judicial procedure and Notice Processing including TPT and Debt Recovery.
Experience in the role of managing a parking operation, including enforcement, notice processing and debt recovery.
Proven experience in contract management.
Experience in managing within a customer service industry, including experience in dealing with difficult complaints.
Evidence of successful partnership working.
Competent in budget management.
Excellent people management skills and experience.
Well-developed project management skills and evidence of delivering parking schemes.
Excellent communications skills including speaking at public meetings.
Experience of parking software programmes.
Experience of working in a politically led environment.

Desirable:
Individual Membership of the British Parking Association.



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