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OTC representative Italian

Location: BUDAPEST Salary: Salary Negotiable
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 10 months ago Reference: 3080342

OTC representative Italian

Our partner company is a global manufacturer in building industry and delivering product and process innovations to serve the worldwide marketplace. The company’s Shared Service Center was launched in 2009, located in Budapest.
Why it is a good opportunity for you:
• The Customer Service Representative ensures customer’s orders are correctly loaded onto the system, that any queries are resolved.
• First point of contact for many customers on price, source products, chase supplies, enter orders, claims, arrange credits and resolve stock discrepancies and returns.

What you will be doing:
• Assist/support customer on Internet and WEB applications
• Manage returns, credit notes, complaints and warranty issues
• Provide support to Local Sales team and internal/external customers
• Support Sales activities according to agreed process
• Work towards reaching team and individual KPI’s
• Follow LEAN working principles, continuous improvement and identify non value added activities in day-to-day job
• Make sure orders are placed, released, shipped, invoiced in due time
• Ensure that Customer Claims and Returns are properly handled and processed on time
• Track orders and manage day to day communication with Customers
• Closely Communicates with the various departments of the company across the world
• Answering customer inquiries and requests

Requirements that make you the best candidate:
• High level English and Italian language skill
• Experience in Customer Relationship management in an International environment is a plus
• Good analytical skills
• Sense of priorities
• Ability to act quickly in case of issue
• Well organized
• Resistant to stress
• Good Communication & interpersonal skills
• Good knowledge of MS Office (Word, Excel)

Apply directly to Renata Endrodi – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
Web page:

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