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OTC representative French

Location: BUDAPEST Salary: Salary Negotiable
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3070457
OTC representative French

Our partner company is a global manufacturer in building industry and delivering product and process innovations to serve the worldwide marketplace. The company’s Shared Service Center was launched in 2009, located in Budapest. T

Why it is a good opportunity for you:
• The Customer Service Representative ensures customer’s orders are correctly loaded onto the system, that any queries are resolved.
• First point of contact for many customers on price, source products, chase supplies, enter orders, claims, arrange credits and resolve stock discrepancies and returns.

What you will be doing:
• Assist/support customer on Internet and WEB applications
• Manage returns, credit notes, complaints and warranty issues
• Provide support to Local Sales team and internal/external customers
• Support Sales activities according to agreed process
• Work towards reaching team and individual KPI’s
• Follow LEAN working principles, continuous improvement and identify non value added activities in day-to-day job
• Make sure orders are placed, released, shipped, invoiced in due time
• Ensure that Customer Claims and Returns are properly handled and processed on time
• Track orders and manage day to day communication with Customers
• Closely Communicates with the various departments of the company across the world
• Answering customer inquiries and requests

Requirements that make you the best candidate:
• High level English and German language skill
• Experience in Customer Relationship management in an International environment
• Good analytical skills
• Sense of priorities
• Ability to act quickly in case of issue
• Well organized
• Resistant to stress
• Good Communication & interpersonal skills
• Good knowledge of MS Office (Word, Excel)

Apply directly to Renata Endrodi – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 579
Web page:

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