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Operations Manager

Location: SWINDON, WILTSHIRE Salary: 32000 - 40000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 1 day ago Reference: 3063810
My client is a UK Contact Centre services in Swindon and Newport who specialise in Telemarketing, Telesales, Lead generation, UK booking lines, they excel in Customer retention and have award winning contact centres. They are currently expanding at a rapid rate and are expecting big things over the coming months.

Role is responsible for :

• Leading the Team Leaders to achieve above Business & financial targets set for the Contact Centre
• Identify opportunities to increase performance and reduce cost to meet year end plans.
• Working with Training ,Data Analysts, Forecasting & Planning and Process Teams to ensure any new initiative or process is delivered successfully and on time into the Contact Centre
• Ensure that all Contact Teams sell compliantly, taking appropriate action if any teams are non-compliant
• Ensuring that all performance tools such as reward schemes, performance management processes continue to be fit for purpose and support the delivery of Business & Financial plans
• Working with HR to ensure all Teams are managing their people within Carpeo policies and procedures
• Making sure the Outbound channel is dialling to best practise and utilising all leads available to maximise revenue.
• Support the creation of annual Contact centre cost budget

If you are interested in this role please get in touch with

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