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Operations & Service Manager

Location: CANNOCK, STAFFORDSHIRE, UNITED KINGDOM Salary: 55,000-57,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Engineering Job Type: Permanent
Shift Type: DAYS ONLY Applications: 10
Posted: about 1 month ago Reference: X3-387173

Operations & Service Manager
Cannock based with travel
Excellent base salary £55k to £57k, bonus, car allowance, health, life assurance etc.

The Company
As an established division of a much larger group, my client has shown significant growth and development over the past 4 years by supporting and improving systems and processes within Field Installation, calibration and workshop repairs, as well as commercial, marketing and finance.
With a reach covering the whole of the UK and Ireland, my client has built strong commercial links with OEM dealers and related businesses, by developing cost-effective and professional Service & Support networks.

The Role
This is a complex position that will require your input into several aspects of the business. A brief overview is shown below but BE AWARE this is only a snapshot of activities.

Operations – Lead the operations team, internally and externally, to become the leader in EHS&Q, whilst supporting improvements in safe practices
Service – Develop an excellent service culture that works collaboratively with the customer to ensure the highest levels of customer engagement and service
Workshop – Maintain consistent, high quality workshop and field-based activities and develop collaborative relationships
Installations – Manage and support the workload of a diverse Installation Team
Team Management – Managing a diverse set of teams that include Installation, Maintenance, Workshop, Warehousing / Store, Sales, Customer Service, Commercial & Product Development

The Ideal Person
This is a senior and important role within an established and successful brand, as such there are certain needs to be met, in order to be considered:

• Educated to Degree level or equivalent
• Exposure to ILM / CIM / IPM activities
• IOSH/NEBOSH qualified, with relevant EHS&Q experience
• Proven experience of working with or for an OEM type dealership (preferably construction equipment or similar complex heavier end of engineering)
• Proven operational leadership experience within a customer focused environment
• IOSH Managing Safety qualified
• Demonstrable organisational experience and the ability to manage a diverse team of engineers and commercial support functions
• Strong financial acumen and ability to manage budgets and expenditure
• Excellent communication skills across all levels of engineer and client contact
• Full UK driving licence and ability to travel within the UK and Ireland

The Rewards
This is an extremely important role for the business and as such the rewards reflect this:

• Excellent base salary based on your experience
• Good bonus scheme to reflect your successes
• Good car allowance
• Excellent company pension
• Health
• Life assurance

 

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