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Operation Support Team Leader

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 30 days ago Reference: 3044402
Our client is a leading global provider of mobility solutions. Their history of focusing on customers, their people, growth, innovation and efficiency drives impressive bottom line success and has delivered strong year on year results.
We are looking for candidates with excellent English and German language knowledge who would like to join to a growing team.


Why it is a good opportunity for YOU:

• Their BSC is a Centre of Excellence, providing global support
• Multicultural team, with colleagues from over 30 different countries
• Friendly, collaborative culture
• Winning spirit
• High-energy place where things move forward every day
• Award winning office environment
• Various company events, opportunities to join company-wide volunteer initiative


What you will be doing:

• Driving the team to success through delivering targets, customer satisfaction and contributing to the overall objectives
• Handling the complicated, sensitive problems and escalations
• Partner & customer relationship management through strong communication
• Ensuring continuous high quality standards by supporting the team; identifying the lack of competencies and taking action accordingly, preparing and following up on training plan, encouraging knowledge sharing
• Team and people management, individual performance tracking, 1-2-1 meetings, coaching
• Driving and initiating improvement of processes to increase effectiveness
• Taking the responsibility of decision making within scope of team leader role
• Participation in operations support related projects
• Regular reporting activity; including weekly monthly updates to the partners/ superiors/managers
• Cooperation with departments in countries and within BSC to ensure in competent problem-solving, maintaining constant relationship


Requirements that make you the best candidate:
• College or university degree in economics preferably in business or economics
• Advanced English and German language knowledge both verbal and written
• At least 2 years of experience gained ideally in shared service environment
• Previous people management experience is a must
• Excellent communication and relationship management skills
• Customer orientation
• Logical thinking and proactive problem-solving attitude
• Ability to prioritise in a faced paced environment
• Confident use of MsOffice especially Excel
• Enthusiasm, willingness to go the extra mile to achieve team success

Location:
XIII. district

Apply directly to Evelin Pinter – Research Consultant, for a short, pressure free and confidential discussion on this role and other opportunities.
Tel: +36 1 8833 553
E-mail: evelin.pinter@reedglobal.com
Web page: www.reedglobal.hu
hu.linkedin.com/in/evelinpinter