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Online Customer Support Assistant

Location: WESTMINSTER, LONDON Salary: 9.00 - 12.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: N/A
Posted: 6 days ago Reference: 3140828
I am looking for an Online Sales Temp to work with the a luxury fashion brand over the Christmas period. Working as part of the Online team to ensure all orders via our ecommerce store are fulfilled during our busiest sales period. This will be an office based role not a store based role. 

Duties and Responsibilities:


ORDER PROCESSING

- Picking and Packing online orders
- Arrange transfers of purchased stock from our warehouse and stores
- Ensure that all orders are delivered in a timely manner.

CUSTOMER SERVICE
- Answer and advise customers via email and over the phone
- Follow up on all email communications.
- Providing our client with the highest standard of customer service at all times.

STOCK MANAGEMENT

- Coordinate transfers and returns.
- Check that online stock statuses are accurate and amend any discrepancies

Desirable Skills
- Previous custom care experience (luxury fashion desirable)
- Excellent communication
- Strong organisational skills and ability to multi task
- Team player

This role is temporary to start in December and to end in January - with potential for the role to be made permanent in the new year. Flexible working days and times will be required during this period.

If this sounds like the perfect role for you then please apply below! 



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