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OFFICE MANAGER

Location: WOKING, SURREY Salary: 18000 - 27000 GBP Per Annum
Sector: Insurance Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: 5 months ago Reference: 3044836
My client is a well established insurance, protection and mortgage advisor who are seeking an Office Manager to join their team in Woking.

The successful candidate will be responsible for organising all of the administrative activities that facilitate the smooth running of the office. This includes the organising of people, information and other resources and to make sure that office equipment is maintained, relevant records are up to date and that all administration processes work effectively.

As an office manager, you'll need to:
• Assist day to day with running of the business
• Have a good working knowledge of the mortgage, personal and general insurance process
• Partner with HR to update and maintain office policies as necessary
• Review and update all Health & Safety policies and ensure they're observed
• Manage people and workloads
• Deal with marketing, social media (Facebook, Twitter etc,) and the website
• Acting as a PA
• Day to day Accounting/GABRIEL return
• Use a range of office software, including Mortgage Stream, email, spreadsheets and databases, to ensure the efficient running of the office to support the business in exceeding its targets
• Develop and implement new administrative systems where needed
• Organise the office layout and maintain supplies of stationery and equipment (coordinate with Indigo)
• Maintain the condition of the office and arrange for necessary repairs
• Ensure adequate staff levels to cover for absences and peaks in workload
• Carry out staff 1 to 1’s , manage performance using an agenda and taking minutes
• Delegate work to staff and manage their workload and output
• Promote staff development and training where a need has been identified
• Implement and promote equality and diversity policy
• Be able to provide information on business performance to the directors when asked
• Respond to customer enquiries and complaints. Maintain and manage Complaints register
• Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies
• Arrange regular testing for electrical equipment and safety devices
• Monitor e-mails into the Enquiries mailbox and distribute them accordingly
• Manage and ensure that the post is distributed correctly and that the office has sufficient stocks of stamps etc
• Manage telephone answering within company guidelines
• Schedule meetings and appointments with BDM’s
• Provide general support to visitors
• Ensure that Cardnet compliance return is completed annually


Skills needed
• Proven experience as an Office manager, Front office manager or Administrative assistant
• Understanding of the mortgage/insurance application, administration and FCA reporting processes
• Knowledge of office administrator responsibilities, systems and procedures
• HR knowledge
• Accounting skills
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on experience with office machines (e.g. fax machines and printers)
• Familiarity with email scheduling tools
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• A creative mind with an ability to suggest improvements


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