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Night Porter (Full Time)

Location: EXMOUTH, DEVON Salary: 18232.00 - 18232.00 GBP Per Annum
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: over 1 year ago Reference: 3083785
Reed Exeter are currently partnering with a highly regarded Hotel located in East Devon to manage the recruitment of a Full-Time and Part-Time Night Porter to join the organisation on a permanent basis.

Position #1 – Full-Time Night Porter
42.5 hours per week
£18,232 per annum

Position #2 – Part-Time Night Porter
17 hours per week
£7,293 per annum

The shifts for both positions will be 23:00 – 08:00.

This is a fantastic opportunity to take on a Duty Management role whilst undertaking the nightly shift duties. You will be responsible for ensuring the smooth running of the reception department overnight and deliver a high quality customer service and satisfaction.

To be successful in this role, you will need to be self-motivated and well organised, with excellent communication skills and a clear understanding of what the business and your Line Manager expects. You will be expected to lead by example, have a positive, willing and flexible attitude, taking full accountability for the hotel overnight and work to the highest levels to ensure the highest of standards are maintained at all times.

Key responsibilities of the role will include:
- Ensuring all complaints are managed as per the complaint handling procedure
- Interact with customers in a professional, friendly and confident manner
- Handle all external and internal calls in the correct manner ensuring that guest requests are met
- Handle guest reservations and bookings
- Be a focal point for hotel guests and employees when on shift
- Offering all guests and clients assistance where possible
- Greet all late arrivals
- Conduct guest check-ins and check outs during night shift hours to company standards
- Ensure that all VIP guests are met on arrival and departure
- Monitor CCTV

This is a fantastic opportunity to join one of the most prestigious hotels in the South West.

For more information, please apply online now or call Matthew Ballard – Business Manager for more information on 01392 262 670.

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