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Motor Trade Service Advisor

Location: WEMBLEY, MIDDLESEX Salary: 21000.00 - 26000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 16 days ago Reference: 3086464
My client is a car dealership in North West London  who  prides itself on delivering a consistently high standard of customer care and all times . My Client requires   3 new Service Advisors to join their highly successful and growing team!

Hours are 8am-6pm Monday to Friday and every other Saturday until 12  Salary £21,000-£26,000 .

Experience Required: 
Must have excellent IT skills and good knowledge of KERRIDGE 
Experience within a Commercial Vehicle environment is an advantage but not essential. 
Be able to work on own initiative



Main Job Function: 
As Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Receive customer enquiries by telephone and in person, and successfully convert these into bookings maximising service, sales and profitability by selling core, value added and incremental products. To accurately record vehicle information, service history, and effectively follow-up and prospect customers. 

Key tasks as a Service Advisor include:

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner 
• Advise on estimated costs of repairs and work to be undertaken 
• Sell additional products as appropriate to customers` needs 
• Advise on timescales and collection arrangements 
• Produce job cards on in-house computer system 
• Update customer and vehicle records 
• Document all warranty work in accordance with manufacturer policy 
• Preparation and completion of invoices 



Experience Required: 

Must have excellent IT skills and good knowledge of KERRIDGE 
Experience within a Commercial Vehicle environment is an advantage but not essential. 
Be able to work on own initiative

 If you think you have the right experience and skills for this rewarding Customer Advisor role please email you  your CV in word format to kay.lopez@reedglobal.com

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