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Mortgage Complaints Investigator

Location: NEWCASTLE UPON TYNE, TYNE AND WEAR Salary: 22000.00 - 26000.00 GBP Per Annum, inc benefits
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 days ago Reference: 3079166
A highly reputable and credible financial services organisation who have an extensive background and grown year on year since their inception in 2010 have a a brand new position! Please see below for further details;

Mortgage Complaints Investigations Officer +  up to 26,000 basic + Bonus + Benefits

In this role all complaints are administered, investigated and resolved in accordance with regulatory requirements and company standards. You will be responsible for promoting a customer focused environment and acting as the voice of the customer.

This firm have excellent attrition, boasting beautiful riverside offices and a strong team fit. If you have a real passion for the Mortgage Industry and enjoy Mortgage Compliance then this may be the role for you!

Experience Necessary
o Proven experience in a complaints handling position
o Active ability to demonstrate empathy
o Strong communication skills- articulate, verbal and oral
o Active problem solving skills, and ability to think on your feet
o Good organisational skills
o To provide feedback to the business on trends identified and prevention of recurrence
o CeMaP qualification is essential. Level 3 Certificate in Regulated Complaints Handling (CeRCH) is desirable.

This is a rewarding and fulfilling opportunity within a successful company, if this is of interest then please apply today with your CV to Please not that interviews will take please within the next week and this is an asap start. 

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