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Mortgage Complaints Investigations Officer

Location: NEWCASTLE UPON TYNE, TYNE AND WEAR Salary: 22500 - 26000 GBP Per Annum, inc benefits
Sector: Insurance Job Type: Contract
Shift Type: N/A Applications: 1
Posted: 10 months ago Reference: 3059470
Mortgage Complaints Investigations Officer + up to £22,500 + Bonus + Benefits

I'm currently recruiting for a fantastic financial services organisation who have an extensive background and have grown year on year since their inception in 2010! Please see below for further details;

In this role all complaints are administered, investigated and resolved in accordance with regulatory requirements and company standards. You will be responsible for promoting a customer focused environment and acting as the voice of the customer.

This firm have excellent attrition, boasting beautiful riverside offices and a strong team fit. If you have a real passion for the Mortgage Industry and enjoy Mortgage Compliance then this may be the role for you!

Experience Necessary
o Proven experience in a complaints handling position
o Active ability to demonstrate empathy
o Strong communication skills- articulate, verbal and oral
o Active problem solving skills, and ability to think on your feet
o Good organisational skills
o To provide feedback to the business on trends identified and prevention of recurrence
o CeMaP qualification is essential. Level 3 Certificate in Regulated Complaints Handling (CeRCH) is desirable.

This is a rewarding and fulfilling opportunity within a successful company, if this is of interest then please apply today with your CV to Please note that interviews are taking next week week commencing 31st July!

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