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Member Services Assistant

Location: WIMBLEDON, LONDON Salary: 18000 - 19000 GBP Per Annum, pro-rata
Sector: Sales Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: 3114236
We are proud to be working with one the the UK's leading membership organisations for recreational snowsports enthusiasts.

The opportunity has come up for a fixed term contract, immediate start until April 2018!

The successful candidate will have experience working a customer service role, and must be able to display a confident and professional approach to their duties.  Experience working with travel insurance is desired.

FULL time Mon-Fri

Ensure member and prospective member calls are dealt with in a friendly manner

Explain and upsell the benefits of the platinum membership, including advising on the insurance cover, medical screening etc, whilst ensuring you meet compliance and operate within the approved recommender status

Reply to email queries promptly and forward incoming emails to the relevant departments

Tailor calls to best match the needs of the member or prospective member

Support the Head of Member Services and Membership Manager on an outbound call programme

Writing snow reports and the snow overview of snow conditions throughout the world twice weekly during the summer season

Rotational weekend work to ensure the Leader snow reports are updated every day of the season

Contact Leaders on Leader reporting days to obtain missing report information




Essential

• Degree level, with experience of working in customer service/sales.
• Snowsports experience/knowledge.
• Strong administration skills with good attention to detail.
• Proficient in using MS Office programs, especially Word and Excel
• Good written and spoken communication skills.

Desirable

• Worked a ski season.
• Foreign language skills.
• Experience of advising on travel insurance products.

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