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Medical Secretary

Location: Blackheath Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 days ago Reference: 3112210
We are looking for a confident and organised medical secretary to work within our team, to provide excellent secretarial support to all Consultants within this Private Practice, with particular responsibility two Consultant’s work. A passion for customer/ patient care, and exceptional interpersonal skills . Previous medical secretarial experience and audio typing of 70 WPM is essential, with AMSPAR qualifications an advantage.




-Manager of any concerns you may have.

-Maintaining accurate database of patients.

Liaising with Anesthetists for anesthetic work-up and pre assessment investigations for surgical treatment.

-Invoicing insurance companies, patients and solicitors. Taking payments and some other accounts duties as required.

-To ensure that all telephones are covered to meet the needs of the business.

-Working closely with the Consultants and existing team of Medical secretaries to:

-To maintain a good standard of tidiness within the department.

-Organizing follow-up investigations relating to clinic appointments, completing the relevant forms and liaising with patients and relevant departments.

-To deal with all patients
inquires
in an efficient, polite and professional manner.

-To perform any additional ad hoc duties that are required by this role to ensure the office runs efficiently and is covered during opening hours.

-Manage efficient appointment systems ensuring that all clinical data is available for each clinic.

-Filing of all correspondence, photocopying, dealing with post (Internal, external/incoming/outgoing) faxing and e-mails.

-Liaising and corresponding with Insurance Companies for approval of treatment and fees.

-Transcription of dictation from audio of all correspondence relating to all medical and personal matters, whilst maintaining confidentiality.




-Excellent telephone manner
-Ability to cope with changes and frequent interruptions
-Ability to handle information of a confidential nature
-Enthusiastic
-Customer-focused
-Positive
-Set high standards and take pride in my work
-Flexible, adaptable and able to plan ahead

K.P.I.s
-Methodical and accurate
-Effective team member
-Ability to stay calm and work under pressure
-Internal quality questionnaire
-Patient comments and complaints
-Internal audit results
-Appraisals
-Telephone answering times
-Good customer feedback




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