Reed are delighted to working with a leading software company in central Bath with their search for a Service Desk Engineer to join their technical operations team
Within this position you will be responsible for the deployment and support of virtualisation infrastructure software
This is a shift-based role, which will join our 24 x 7 shift pattern – 4 days on - 4 days off - 4 nights on - 4 days off
Answering emails, calls and online chat in a positive and friendly manner.
Creating a record of each customer problem and spot trends when applicable.
Deliver technical IT support as required to our diverse client base
Monitoring live troubleshooting issues and escalating issues
Management of Windows and Linux server operating systems
Fulfilling IT maintenance tasks scheduled by other team members.
Promote and provide support for new products and technologies.
Managing corporate IT desktop and laptops
Onboarding new employees: laptop setup, account creation and new user orientation
Knowledge, Skills and Experience
The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems
Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
Strong analytical skills with proven problem-solving ability.
Demonstrated willingness to learn and apply new technology.
Essential experience with these technologies:
Linux Ubuntu Operating systems - Virtualisation (ideally Xen, alternatively advanced knowledge of others such as VMWare, KVM, Hyper-V etc)
If you are interested in this fantastic opportunity, please apply online or for more information please contact me on firstname.lastname@example.org