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Key Account Manager

Location: CHARLBURY, OXFORDSHIRE Salary: 52000 - 62000 GBP Per Annum
Sector: Engineering Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: about 1 year ago Reference: 3100731
My client has been trading for over 50 years now and are world leaders in warehouse logistics and developing customised solutions for their clients storage needs.

Working in the Customer Service Department and reporting directly to the Head of Customer Service at their HQ in the South of England. Due to continued growth, they are now looking for an additional Key Account Manager to help look after all their resident sites.

You must have proven track record in automation systems and depending on where you live, then your normal place of work may well be your home address.

You will however, be required to travel to assigned resident sites. Some extended days away from home, and overseas travel may be required from time to time. Any period required to work outside of the UK will be limited to one week unless by prior agreement.

Job Role:

• Responsible for assigned resident site Key Accounts

• Customer relations management

• Supporting and developing all my client’s customers, as well as ensuring compliance to service standards.

• Continuous Improvement development across the UK Service Business

Main Purpose:
• To provide project support to customers as and where required, to assist and support the Head of Customer Service on new business ventures, troubleshooting aspects with existing customers

• Represent my client’s customer service to a wide variety of internal and external audiences focussing on relationships with customers

• To take an active role in leading and managing the growth and development of the customer service operation within the UK to increase the business opportunities in line with the client’s corporate requirements

• To manage their assigned residential service contract customers, with responsibility for account management and budgetary control, working with the resident service managers/supervisors to deliver the resident maintenance service contract

• To define, develop and nurture the client’s distinctive service brand

• To strengthen the service departments’ financial position through effective support, development, improving communications and promoting service and support products.

• To develop appropriate opportunities for the customer to capitalise on opportunities and help grow revenues

• To drive continuous improvement activities across the companies UK resident sites ensuring best practise is applied with standardisation across all sites

Qualifications and experience:
• HNC / HND or Degree qualified; Engineering
• IOSH / NEBOSH Health & Safety qualification
• Experience of working for an Automated Materials Handling company
• Experience of managing large maintenance budgets
• Strong Customer Service experience and management is a prerequisite
• Experience of negotiating and compiling service contracts
• Previous experience of budget control
• History of managing and developing customer accounts successfully
• History of implementing and managing continuous improvement initiatives


Start ASAP

Duration Permanent

Salary £52,000 - £62,000 per annum depending upon skills and experience


Annual Leave ? plus the 8 days Bank Holidays


Other Benefits

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