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ITSM Consultant / Service Management Tool Specialist / ITIL Configuration

Location: TEESSIDE, CLEVELAND Salary: 400.00 - 425.00 GBP Per Day
Sector: Technology Job Type: Contract
Shift Type: N/A Applications: 2
Posted: 3 months ago Reference: 3076643
ITSM Consultant / Service Management Tool Specialist / ITIL Configuration

Teesside

£400-450 per day

12 month contract


My client seeks an individual with a strong technical understanding for the role of ITSM Consultant / Service Management Tool Specialist / ITIL Configuration.

The ideal candidate will have a strong technical background within IT, experienced in ITIL, with the capability to lead and direct all IT Service Data management activities. Candidates will be able to maintain and enhance a complex suite of IT Service Management / ITSM tools in addition to ensuring that master data relating to Active Directory and other connected systems are current and complete.

The individual will be a key point of contact for change management / incident management / asset management and will be responsible for accurate, effective and efficient master data management, whilst ensuring that a set of interfaces, workflows and automations are maintained and kept operational.

In addition to the above, candidates will be able to carry out essential maintenance on the IT Service management tool set. Such duties include: removing changes, user access management, troubleshooting systems, ensuring overall system upkeep and health, monitoring and maintaining interface and data connections and updating procedure / processes / supporting documentation relating to system administration.

Whilst a knowledge of service management / service management tools are essential, a knowledge of / experience with HP service management tools would be advantageous, but by no means necessary.

Please submit a copy of your CV to discuss the role in more detail and obtain an interview request


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