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IT Vendor Manager

Location: ASHFORD BUSINESS PARK, KENT Salary: 40000.00 - 45500 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3083783
My client, a leading supplier to the food service industry in the UK, Ireland, France and Sweden, is seeking an experienced IT Vendor Manager to work from its Kent based offices.

IT Vendor Manager, Service Delivery, ITIL

Role Profile
Manage the defined IT Vendors ensuring delivery of contracted services

Ensure strong relationships are built enabling the business to leverage 'best service for best price' at all times.
Understand the key cost drivers behind contracted services and review Vendor invoices for accuracy (and approve / reject as appropriate) in order to ensure Vendors are billing accurately and in line with contract

Drive Vendor cost reduction and performance improvement in order to maximise the value from Vendor relationships over and above contractual commitments

Manage Vendor commercial issues and negotiate their settlement to avoid escalation

Assist, and possibly manage any live or ongoing service incidents where the Vendor is not performing as expected.

For key Vendors, manage SLAs and KPIs, reviewing information on those Vendors in monthly dashboards in order to provide an holistic view of Vendor performance

Adhere to agreed Vendor governance attending regular operational and governance meetings to ensure any Vendor relationship, delivery, quality or commercial issues are highlighted and resolved.


Able to analyse contracts and spend - implementing KPIs, Service Improvements and Cost savings

You must have experience of working within, or managing, outsource managed services contracts, as well as an excellent understanding and experience of interacting with other ITIL processes such as Service, Change and Problem Management

Strong service awareness alongside risk management and mitigation

Knowledge of IT Service Delivery Management (ITIL) preferred but not essential

IT Vendor Manager, Service Delivery, ITIL

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