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IT Support with Swedish

Location: Prague Salary: Salary Negotiable
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3045676
Reed is happy to cooperate with our client, an international IT company who is looking for Service Desk Analyst with Swedish for their Service Support Center in Prague.
As a Service Desk Analyst you will

• handle incoming calls from employees wotking in different companies
• handle incidents and service requests ranging from end user logon problems to functional support to business units
• focus on getting the problem solved within the first contact
• communicate support related solutions to different audiences from technical subject matter experts to executives

As a Service Desk Analyst you need to have
• a good understanding of Windows environment, Outlook/MS Office, Remedy, network connections, Citrix, remote control, SAP, troubleshooting, software and hardware installation
• it will be advantage if you either have previous experience in 1st or 2nd level IT support or an education in IT
• excellent customer service skills and ability to deal with customers in a professional and efficient manner
• good time management and prioritization skills
• ability to multitask effectively
• focus on results you are constantly pursuing and achieving
• high energy level and drive for support
• speaking and writing skills in Swedish and English (minimum B2 level) are essential
Employee benefits

Our client offers an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

Friendly and dynamic work environment
Educational courses & training
Opportunities to learn and grow within a company or in other areas
Holidays 5 weeks
Sick days
Meal vouchers
MultiSport card enabling free entry to over 250 sport facilities in Prague
Flexible start/end of working hours
Occasional work from home
Foreign business trips
Language courses of Czech for foreigners
Fresh fruit and tea/coffee in the office
Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

If you are interested in this opportunity and you believe you can be a right fit, please send us your resume in English. You have to be eligible to work in the Czech Republic.
In case you would like to obtain more information feel free to contact us through LinkedIn:

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