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IT Support Engineer – 2nd / 3rd line

Location: GREAT YARMOUTH, NORFOLK Salary: 25000 - 30000 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3171211
IT Support Engineer – 2nd / 3rd line, £25k - 30k PA DoE
2nd / 3rd line support, Active directory, Office, Networking, helpdesk, routers, firewalls, VMware

An exciting position has arisen for an IT Support Engineer to join an established Technology business based in Great Yarmouth. This is a great opportunity for a candidate that has good experience in 2nd line support and is looking to progress their career further into a 3rd line capacity. If you are someone who likes to work autonomously and in a friendly tight nit environment this is the right role for you.

Position: IT Support Engineer – 2nd / 3rd line
Location: Great Yarmouth
Salary: £25k - 30k PA DoE

Responsibilities for the IT Support Engineer – 2nd / 3rd line
• Administer & support infrastructure systems from 1st Line
• Provide a full resolution service with call tickets
• Support Network, Systems & Desktop Application
• Manage ticket escalation
• Adhere to & improve Service Desk SLA’s
• Manage 3rd Party Services
• Review documentation & incident Data
• Contribute to IT systems / process enhancements
• Desktop Support & Troubleshooting
• System Monitoring and Checking

Key requirements for the IT Support Engineer – 2nd / 3rd line
Commercial experience of the following will need to be demonstrated on your CV-
• Providing Full resolution support
• Knowledge of Active Directory
• Identifying new technologies the business can utilise to improve efficiency
• Logging and resolving
• Windows server & office
• An understanding of VMware
• 3rd party vendor management




If you meet the above criteria for the IT Support Engineer – 2nd / 3rd line position please upload your CV. Your details will be treated with confidence and for more information contact Sam Payne on 01223 463307.

Reed Technology are an equal opportunities employer that are operating as a recruitment agency.

2nd / 3rd line support, Active directory, Office, Networking, helpdesk, routers, firewalls, VMware



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