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IT Service Process Analyst

Location: BUDAPEST Salary: Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 5 months ago Reference: 3043632
Would you be interested in working for the world’s leading bank transaction software provider company? This is your chance to make a difference to your career path!
As one of the World’s fastest improving software developing companies, our client is currently seeking a talented, results-oriented new colleague for their team.
If you fancy to take part in a worldwide growing company’s success, don’t miss your chance by not applying for the following position:

IT Service Process Analyst

The new colleague will be responsible for IT process development and documentation, Implementation of new tools, KPI measurement and reporting, identification of Service Improvement Program opportunities.

Job responsibilities:
•IT process ownership
•Requirement specification for process areas
•Tool selection, gap analysis and decision preparation
•Maintenance of current toolset
•Implementation of new tools into process management
•Tools application level ownership and customization activities
•Regular process maturity measurement and reporting
•SIP delivery
•Contribution to CMDB management
•ITS Service Catalogue refresh and maturity improvement

Requirements
•College or University degree in IT or process related field
•Experience in Multinational, multicultural work environment
•2-5 years’ experience in ITIL based process development, KPI measurement:
•Experience in owning, measuring and improving ITIL based process(es)
•Proven contribution for process maturity improvement
•Experience with complex ticketing tool, customization for process adjustment
•ITIL service management knowledge
•Process exception handling experience
•Fluent English knowledge, full professional comprehension
•Capability to present, teach processes
•Team worker across teams and seniority level
•Good communication and Analytical skills
•Structured, Organized
•Open minded, Self- motivated learner

Advantages:
•ITIL certification
•Hands on experience of ITIL based management tool implementation
•Project Management experience
•Process educational experience

We offer:
•Continuous learning
•Competitive salary package
•Professional working environment

Location:
Budapest

Contact:
Flóra Hegedűs
flora.hegedus@reedglobal.com
+36 1 8833 588


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